Innovate UtilityCX
IUCX is a utility customer service learning and professional networking events leader with a worldwide, respected reputation. We build and encourage connections between utility customer service professionals and collaboration with industry partners around the CX. We showcase positive case studies, recognize successful role models and curate innovative approaches to meet and exceed attendee expectations.
Innovate UtilityCX
S1 | Episode 2: Customer Expectations Shift Around Power Resiliency
In this second podcast episode, Knight and Seavers will discuss their utilities’ approaches to these events and adaptation strategies that support key objectives around promoting equity across customer demographics, protecting energy infrastructure, ensuring critical systems are functional and supporting communities during and after events.