Innovate UtilityCX
IUCX is a utility customer service learning and professional networking events leader with a worldwide, respected reputation. We build and encourage connections between utility customer service professionals and collaboration with industry partners around the CX. We showcase positive case studies, recognize successful role models and curate innovative approaches to meet and exceed attendee expectations.
Innovate UtilityCX
Season 2 | Episode 4: Current and Near-Term Customer Wallet Share
Episode 4’s “Current and Near-Term Customer Wallet Share” features two industry thought leaders who are thousands of miles apart location-wise but closely aligned strategically. Listen as they discuss their utility’s services and programs to become trusted energy advisors for customers especially as energy bills are taking a larger slice from household and commercial budgets. Hear about partnerships they’ve cultivated to address a broader approach to community assistance.