CS Week Connect, hosted by Gregg Knight, long-time industry thought leader, trailblazer, and service innovator at multiple utilities. In 20-25 minute monthly podcasts, Knight will engage respected professionals in candid, strategic conversations about current utility customer service challenges. But before he controls the mic, Rod Litke, CS Week’s CEO, interviewed Knight for this, our inaugural podcast, “Building Organizational Resiliency When Nothing Is Normal.”