Innovate UtilityCX
S1 | Episode 2: Customer Expectations Shift Around Power Resiliency
January 10, 2022
CS Week
Season 1
Episode 2
S1 | Episode 2: Customer Expectations Shift Around Power Resiliency
Innovate UtilityCX
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Innovate UtilityCX
S1 | Episode 2: Customer Expectations Shift Around Power Resiliency
Jan 10, 2022
Season 1
Episode 2
CS Week
In this second podcast episode, Knight and Seavers will discuss their utilities’ approaches to these events and adaptation strategies that support key objectives around promoting equity across customer demographics, protecting energy infrastructure, ensuring critical systems are functional and supporting communities during and after events.
In this second podcast episode, Knight and Seavers will discuss their utilities’ approaches to these events and adaptation strategies that support key objectives around promoting equity across customer demographics, protecting energy infrastructure, ensuring critical systems are functional and supporting communities during and after events.