After a 20-year career in power generation, Aclara’s Frank Brooks recently moved to the customer engagement side of the utility industry. Listen as he describes the paradigm shift progressive utilities are making to mine their rich AMI data lodes and feed real-time data into platforms like Aclara’s Adaptive Consumer Engagement (ACE) to put helpful energy usage and conservation tips into the hands of consumers anytime. He forecasts that companies who have traditionally looked at AMI data from a utility-oriented lens for operational scheduling and regulatory compliance are now seeing opportunities to become trusted energy advisors in the burgeoning smart home market. Consumers have bought smart home devices and appliances for convenience, but utilities can extend those benefits to include automated comfortability and true cost savings.